Bushfire Recovery Shoalhaven

Share on Facebook Share on Twitter Share on Linkedin Email this link

A lot has happened over the past year, and we know it has not been easy, particularly with COVID-19 pausing some community connection recovery activities. Recovery takes time and is different for everyone. We are all affected by disasters in our own personal way.


Council's Recovery page is here to support our community. If you have been affected, there are a range of assistance measures available to support you. The recovery journey can be a complex one with many challenges. We have seen and continue to see extraordinary compassion and kindness shown to our community. Let us remember

A lot has happened over the past year, and we know it has not been easy, particularly with COVID-19 pausing some community connection recovery activities. Recovery takes time and is different for everyone. We are all affected by disasters in our own personal way.


Council's Recovery page is here to support our community. If you have been affected, there are a range of assistance measures available to support you. The recovery journey can be a complex one with many challenges. We have seen and continue to see extraordinary compassion and kindness shown to our community. Let us remember to stay connected and support each other.


This page aims to support our community through the recovery journey by providing contacts and information updates. If you need help and support, there is a range of assistance available for you, even if it is just someone to listen.


Council is working collaboratively with Federal and State Government and agencies, the Shoalhaven Health & Wellbeing Network, not-for-profit organisations, charities and many others to deliver this assistance.


For detailed information about the assistance available refer to the Frequently Asked Questions and Important Links on this webpage.

You can call Council's 4429 5888 helpline dedicated to bushfire recovery assistance, during business hours. The team are here to support you on every step of your recovery journey either within Council or by connecting you with the right community or government support.

Recovery services can also be accessed through Service NSW on 13 77 88 from 7am to 7pm every day or online at www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres. If you'd prefer, you can contact an agency directly.

Clean up: Register now
Insured and uninsured residential and eligible commercial property owners must register at www.service.nsw.gov.au or call 13 77 88 to be included in the government-supported cleanup program.

Updated 31 May 2022

  • Free Holiday Break Camps

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    Experience a FREE Holiday Break Camp at NSW Sport and Recreation Campus at Berry.

    Holiday Break is a series of free camps for young people across regional NSW communities who have been impacted by COVID-19 border restrictions, bushfires and drought and offers a much-needed break these school holidays. Come for a day, or stay for a few.

    This series of camps is for young people aged between 12-15.

    The following camp dates are available:

    • Wednesday 5 January
    • Thursday 6 January
    • Friday 7 January
    • Monday 10 January
    • Tuesday 11 January

    Don’t miss out! To find out more and make a booking visit the Sport NSW website or call 13 13 02.

  • Council Project Improving Community Resilience

    Share on Facebook Share on Twitter Share on Linkedin Email this link

    Many communities lost access to power and communications during the 2019-20 bushfires, leaving them unable to connect with emergency services and stay informed to make safety decisions.

    From this experience, the Shoalhaven City Council identified an opportunity to provide trusted and authoritative information from the Shoalhaven Integrated Emergency Management Centre (IEMC) to isolated communities to improve public safety during future emergencies.

    The experience has highlighted shortcomings that needed to be addressed. There needs to be better communication with communities during a crisis, especially a community where the population can increase significantly during the tourism seasons.

    With support from the Local Economic Recovery grants, funded by the Australian and New South Wales governments, Council is delivering critical infrastructure so that in future disasters, if power and communications are lost, community members can access important emergency information via their Local Information Hub.

    The hubs will provide communications and energy technology at 19 Council-owned halls and community centres across the Shoalhaven, displaying accurate and up to date emergency information. Additionally, four Holiday Haven holiday parks will have information dashboards installed.

    The dashboards are linked to the IEMC via satellite internet connection and powered via backup power from solar panels and batteries. This will ensure the Hubs are not reliant on mobile phone towers or the power grid.

    In the Shoalhaven, the biggest cause of power disruption isn’t fire, it’s not flood, it’s wind taking out power lines. Whatever we could do to provide access to timely information had to be around a system that did not rely on mobile phone technology and did not rely around the grid.

    This project is unique in that it provides uninterruptable power, but also uninterruptable communications, and they go hand in hand. It’s really revolutionary in being adaptable to this environment that we live in.

    Using the talent, services and infrastructure from within the region, the project makes use of commercially available technology, fitted and installed by local providers.

    Callala Bay Community Hall has been the pilot site for the communications and power upgrade, with installation of a Voice over IP satellite phone connection, live screen with satellite connection, communications rack, satellite modem, solar panels, battery pack and new power board.

    It has been a true collaboration with the local Callala Bay community, thanks to direct representative involvement, providing advice and preferences on installation and operation.

    Callala Community Centre President James Morris has enjoyed setting his community up for success, highlighting that it was an exercise of cooperation between the Council, local business and providers, all contributing ideas , to work together to come up with an outcome.

    In preparing the Callala community for future disasters, in future, decisions will now be made on knowledge, rather than on guess work.

    The local information hubs are part of a broader Recovery into Resilience Project (RRP) that will provide a coordinated approach to improving the resilience of the Shoalhaven Community, via three programs which involve short and long-term approaches, as detailed below.

    Although we can’t stop the future happening, we can certainly be more prepared to meet it.


  • Support and Referral Pathways are Available

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    by Madelaine North,
    supporting image

    The recovery journey is a complex one with many challenges. We have seen and continue to see extraordinary efforts within our communities to support each other and we continue to see compassion and kindness.

    Do you:

    • Still have tough days and feel the impact from the 2019/2020 bushfires?
    • Experience anxiety, feel overwhelmed and struggle to plan ahead?
    • Find the rebuilding process difficult to navigate and would like some support?
    • Need general practical support?

    Council’s Recovery Outreach Team are here to listen, help and provide that practical advice together with referrals.

    If referrals are needed, we can draw on a strong network of support from Federal, State Governments, Not for Profit Organisations, and agencies/providers.

    Please call 1300 293 111 or email communityconnections@shoalhaven.nsw.gov.au

  • Recovery Newsletter - 11 November 2021

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    This Recovery Newsletter - 11 November 2021 will help guide you through the recovery process, whether it be bushfire, flood, or COVID-19. Learn about the support available and how we can work together towards recovery.

    Our Recovery Helpline is here to assist Monday – Friday 9am-5pm on 4429 5888.

    Previous Recovery Newsletter issues are published in the 'Document Library' on this web page.

  • $10m in Funding to Improve the Resilience of Communities

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    The Australian Government's 'Preparing Australian Communities - Local Stream Program' provides locally identified, and locally led projects, with up to $10 million in funding to improve the resilience of communities against natural hazards.

    Grants of $20,000 to $10 million to cover eligible project costs.

    Opening date: 10 Dec 2021 9am

    Closing date: 6 Jan 2022 5pm

    The program is open to Australia-wide applicants. It will prioritise projects in locations where there is a greater risk of natural hazards, including bushfires, floods and tropical cyclones.

    For more information, visit the business.com.au website.

  • Recovery Newsletter - 28 October 2021

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    This Recovery Newsletter - 28 October 2021 will help guide you through the recovery process, whether it be bushfire, flood, or COVID-19. Learn about the support available and how we can work together towards recovery.

    Our Recovery Helpline is here to assist Monday – Friday 9am-5pm on 4429 5888.

    Previous Recovery Newsletter issues are published in the 'Document Library' on this web page.

  • Free Online Workshops - Registrations Open

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    All community members, service providers, volunteers, business operators and professionals are invited to attend free online workshops below.

    This series of very popular online free workshops are now open for registration.

    Accidental Counsellor
    Dates: Wednesday, 17 November 2021
    Thursday, 18 November 2021
    Monday, 22 November 2021
    Time: 9.30am to 4.30pm
    Register Online

    Managing Conflict and Difficult Conversations
    Date: Tuesday, 23 November 2021
    Wednesday, 24 November 2021

    Time: 9:30am ti 4:30pm
    Register Online

    Self-Care
    Date: Thursday, 25 November 2021

    Time: 9:30am to 4:30pm
    Register Online

    These workshops fill very quickly. If you are interested, please register as soon as possible.

    For more information about the courses, visit the ACWA website.

  • Shoalhaven Recovery HUB - Ulladulla Civic Centre Reopening

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    Shoalhaven Recovery HUB, at the Ulladulla Civic Centre, 81B Princes Highway, will reopen at 10.30am on Thursday 28 October 2021.

    Our Recovery Outreach Team, together with supporting agencies, are looking forward to welcoming our community back to the HUB. We can’t wait to see you face to face to catch up over a cuppa!

    Then HUB will resume normal hours, Thursday and Friday 10.30 am to 4.00pm, with programs and activities as COVID restrictions continue to ease.

    For more details our Recovery Team is always here to listen and help. Please call on 4429 5888 (Monday to Friday 9.00am to 5.00pm)

    Please note: COVID safe measures remain in place, visitors must be able to provide proof that they fully vaccinated, wear a mask indoors and check in using the Service NSW App or sign in with full details.

    Follow the instructions on the Service NSW website to update your Service NSW app to and add your proof of vaccination to the NSW COVID Safe Check-in.

    For some in our community access to online services are not an option.

    You are able to obtain a printed certificate of your immunisation history from:

    • your vaccine provider
    • by calling the Australian Immunisation Register on 1800 653 809 (8am to 5pm, Monday to Friday) and ask for your statement or certificate to be mailed to you.
  • Recovery newsletter - 14 October 2021

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    This Recovery Newsletter - 14 October 2021 will help guide you through the recovery process, whether it be bushfire, flood, or COVID-19. Learn about the support available and how we can work together towards recovery.

    Our Recovery Helpline is here to assist Monday – Friday 9am-5pm on 4429 5888.

    Previous Recovery Newsletter issues are published in the 'Document Library' on this web page.

  • Recovery Newsletter - 30 September 2021

    Share on Facebook Share on Twitter Share on Linkedin Email this link
    supporting image

    This Recovery Newsletter - 30 September 2021 will help guide you through the recovery process, whether it be bushfire, flood, or COVID-19. Learn about the support available and how we can work together towards recovery.

    Our Recovery Helpline is here to assist Monday – Friday 9am-5pm on 4429 5888.

    Previous Recovery Newsletter issues are published in the 'Document Library' on this web page.

Page last updated: 16 Jun 2022, 04:11 PM