Quarterly Account Waiver – Funded by Shoalhaven Water
Water account holders who had a property that NSW Rural Fire Service (RFS) determined as damaged or destroyed have had their 3rd Quarter Account water and sewer charges (i.e. issued between January and March) waived. Information was sent to eligible customers directly.
Water Usage Rebate
To assist with the cost of water used to prepare and protect property, a water usage rebate is available. Customers who were advised by the RFS that they should consider leaving or that is was too late to leave are eligible to apply. The rebate applies to accounts issued between January and March.
The rebate value is the increase in water usage, calculated on the daily average consumption, compared to the same time last year.
Please note that applications close 01 June and can be made online through the Shoalhaven Water Rebates and Offers web page.
Please note, rebates will be applied as credit on water accounts and are not refundable or transferable.
To find out more, please contact Shoalhaven Water’s Customer Service Team on 4429 3214 or by emailing email@example.com.
Quarterly Account Waiver – Funded by Service NSW
Shoalhaven City Council has successfully petitioned the NSW Government to provide further support to our bushfire affected customers.
All water account holders who were eligible for the 6 months of Rates relief, delivered through Service NSW, will now also have their quarter 4 (April – June) water and sewer availability charges credited.
Please note, this does not cover water usage charges. Eligible customers will have information sent to them directly. If you have already paid your account, the relief payment will place your account into credit.