Bushfire Recovery Shoalhaven

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A lot has happened over the past year, and we know it has not been easy, particularly with COVID-19 pausing some community connection recovery activities. Recovery takes time and is different for everyone. We are all affected by disasters in our own personal way.


Council's Recovery page is here to support our community. If you have been affected, there are a range of assistance measures available to support you. The recovery journey can be a complex one with many challenges. We have seen and continue to see extraordinary compassion and kindness shown to our community. Let us remember

A lot has happened over the past year, and we know it has not been easy, particularly with COVID-19 pausing some community connection recovery activities. Recovery takes time and is different for everyone. We are all affected by disasters in our own personal way.


Council's Recovery page is here to support our community. If you have been affected, there are a range of assistance measures available to support you. The recovery journey can be a complex one with many challenges. We have seen and continue to see extraordinary compassion and kindness shown to our community. Let us remember to stay connected and support each other.


This page aims to support our community through the recovery journey by providing contacts and information updates. If you need help and support, there is a range of assistance available for you, even if it is just someone to listen.


Council is working collaboratively with Federal and State Government and agencies, the Shoalhaven Health & Wellbeing Network, not-for-profit organisations, charities and many others to deliver this assistance.


For detailed information about the assistance available refer to the Frequently Asked Questions and Important Links on this webpage.

You can call Council's 4429 5888 helpline dedicated to bushfire recovery assistance, during business hours. The team are here to support you on every step of your recovery journey either within Council or by connecting you with the right community or government support.

Recovery services can also be accessed through Service NSW on 13 77 88 from 7am to 7pm every day or online at www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres. If you'd prefer, you can contact an agency directly.

Clean up: Register now
Insured and uninsured residential and eligible commercial property owners must register at www.service.nsw.gov.au or call 13 77 88 to be included in the government-supported cleanup program.

Updated 21 October 2021

  • Free Online Workshops - Registrations Open

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    All community members, service providers, volunteers, business operators and professionals are invited to attend free online workshops below.

    This series of very popular online free workshops are now open for registration.

    Accidental Counsellor
    Dates: Wednesday, 17 November 2021
    Thursday, 18 November 2021
    Monday, 22 November 2021
    Time: 9.30am to 4.30pm
    Register Online

    Managing Conflict and Difficult Conversations
    Date: Tuesday, 23 November 2021
    Wednesday, 24 November 2021

    Time: 9:30am ti 4:30pm
    Register Online

    Self-Care
    Date: Thursday, 25 November 2021

    Time: 9:30am to 4:30pm
    Register Online

    These workshops fill very quickly. If you are interested, please register as soon as possible.

    For more information about the courses, visit the ACWA website.

  • Shoalhaven Recovery HUB - Ulladulla Civic Centre Reopening

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    Shoalhaven Recovery HUB, at the Ulladulla Civic Centre, 81B Princes Highway, will reopen at 10.30am on Thursday 28 October 2021.

    Our Recovery Outreach Team, together with supporting agencies, are looking forward to welcoming our community back to the HUB. We can’t wait to see you face to face to catch up over a cuppa!

    Then HUB will resume normal hours, Thursday and Friday 10.30 am to 4.00pm, with programs and activities as COVID restrictions continue to ease.

    For more details our Recovery Team is always here to listen and help. Please call on 4429 5888 (Monday to Friday 9.00am to 5.00pm)

    Please note: COVID safe measures remain in place, visitors must be able to provide proof that they fully vaccinated, wear a mask indoors and check in using the Service NSW App or sign in with full details.

    Follow the instructions on the Service NSW website to update your Service NSW app to and add your proof of vaccination to the NSW COVID Safe Check-in.

    For some in our community access to online services are not an option.

    You are able to obtain a printed certificate of your immunisation history from:

    • your vaccine provider
    • by calling the Australian Immunisation Register on 1800 653 809 (8am to 5pm, Monday to Friday) and ask for your statement or certificate to be mailed to you.
  • Recovery newsletter - 14 October 2021

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    This Recovery Newsletter - 14 October 2021 will help guide you through the recovery process, whether it be bushfire, flood, or COVID-19. Learn about the support available and how we can work together towards recovery.

    Our Recovery Helpline is here to assist Monday – Friday 9am-5pm on 4429 5888.

    Previous Recovery Newsletter issues are published in the 'Document Library' on this web page.

  • Recovery Newsletter - 30 September 2021

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    This Recovery Newsletter - 30 September 2021 will help guide you through the recovery process, whether it be bushfire, flood, or COVID-19. Learn about the support available and how we can work together towards recovery.

    Our Recovery Helpline is here to assist Monday – Friday 9am-5pm on 4429 5888.

    Previous Recovery Newsletter issues are published in the 'Document Library' on this web page.

  • Resolving Home Building Disputes – Information Session Video

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    Shoalcoast Community Legal Centre recently presented a community information session to discuss legal issues arising between builders and homeowners rebuilding after the bushfires.

    Joined by barrister Mark Sheldon, Shoalcoast Community Legal Centre talked through common problems and dispute resolution options.

    For those unable to join the information session the recording is now available online.

    This presentation, along with other resources, can be accessed from the Shoalcoast Community Legal Centre's Website Resources web page.

  • Shoalhaven Recovery HUB Online

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    Zoom this Thursday 23 September 2021 from 10:30 – 12:00

    Shoalhaven City Council is working together with NSW Health to host a morning tea for our community online.

    Our Zoom will have many wonderful participants, some who you may already know from the HUB.

    We would love to hear from you about your ideas on how we can all stay connected online during this COVID-19 time.

    Join Zoom Meeting

    Click on this link to join https://us02web.zoom.us/j/87378169989?pwd=RlFuZC83YmtZTHFFbXYwbWEreXRLdz09

    If prompted enter:

    Meeting ID: 873 7816 9989

    Passcode: bxT82W

    If you need assistance please contact Bron or Kathryn on (02) 4424 7888 for a practice session or technical support.

    For more information, take a look at the Shoalhaven Recovery HUB flyer.

  • FIRES - ABC Miniseries

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    Imagery from the upcoming ABC Fires Series may be distressing for some of our community members.

    Many in our community either had or know someone who had a personal connection to the 2019/2020 Black Summer Bushfires.

    All of us will react to this material in our own way – some might experience positive reactions such as gratitude towards those who helped them at a stressful time. On the other hand some of us may experience increased anxiety, a sense of helplessness or anger.

    We can choose to:

    • not watch the series.
    • begin to watch it and turn it off if you start to feel distressed.
    • use this series as a way to help us to psychologically prepare for a time of great stress in the future. Being psychologically prepared when a disaster is happening can help you feel more confident, more in control and better able to make effective emergency plans.

    The Red Cross highlight 3 steps to assist you in being psychologically prepared:

    1. Anticipate – that you will feel worried or anxious and remember these are normal
    2. Identify – what specific physical feelings or frightening thoughts might be adding to the fear
    3. Manage – your responses so that you can stay calm

    For additional information visit https://www.redcross.org.au/get-help/emergencies/coping-after-a-crisis

    If you feel this could be a triggering event for you, please make contact and talk to us; we are here to listen and help, please call the Council Outreach Team on (02) 4429 5888 or contact the NSW Health Shoalhaven Bushfire Recovery Service Clinicians on (02) 4424 7888.

  • Resolving Home Building Disputes - Free Information Session

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    Shoalcoast Community Legal Centre is presenting a community information session to discuss legal issues arising between builders and homeowners rebuilding after the bushfires. Joined by barrister Mark Sheldon, Shoalcoast Community Legal Centre will talk through common problems and dispute resolution options.

    When: Monday, 20 September 2021

    Where: Zoom Webinar

    Time: 2pm - 3pm

    Cost: Free

    There will be a Question and Answer session at the end of the presentation.

    For more information, and to register, take a look at the Resolving Home Building Disputes flyer or contact Erica Weatherly, Solicitor at info@shoalcoast.org.au or on 1800 229 529.

  • Recovery Newsletter - 16 September 2021

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    This Recovery Newsletter - 16 September 2021 will help guide you through the recovery process, whether it be bushfire, flood, or COVID-19. Learn about the support available and how we can work together towards recovery.

    Our Recovery Helpline is here to assist Monday – Friday 9am-5pm on 4429 5888.

    Previous Recovery Newsletter issues are published in the 'Document Library' on this web page.

  • Accidental Counsellor - Free Workshop

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    Community members, service providers, volunteers, business operators and professionals are invited to attend a free one day Accidental Counsellor Workshop.

    When: Thursday, 7 October 2021

    Where: Nowra Golf and Recreation Club* 86 Fairway Drive North Nowra*

    Time: 9.30am to 4.30pm

    Cost: Free

    Due to COVID- 19 restrictions the venue might change to online delivery.

    For more information, and to enrol visit the Accidental Counsellor web page on the Centre for Community Welfare Training website.

    You can also take a look at the Accidental Counsellor poster.

    Register NOW as places are limited and registration is essential.

Page last updated: 21 October 2021, 16:24