Bushfire Recovery Shoalhaven

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This page aims to support our community through the recovery phase of the impacts from the recent bushfires and to prepare us for the next emergency/bushfire season.

If you have been affected, there is a range of assistance for you. Council is working in partnership with emergency services, State and Federal government agencies, charities and others to deliver this assistance.

For detailed information about the assistance available refer to the Frequently Asked Questions and Important Links on this webpage.

You can call Council's 4429 5888 helpline dedicated to bushfire recovery assistance, during business hours.

Recovery services can also be accessed

This page aims to support our community through the recovery phase of the impacts from the recent bushfires and to prepare us for the next emergency/bushfire season.

If you have been affected, there is a range of assistance for you. Council is working in partnership with emergency services, State and Federal government agencies, charities and others to deliver this assistance.

For detailed information about the assistance available refer to the Frequently Asked Questions and Important Links on this webpage.

You can call Council's 4429 5888 helpline dedicated to bushfire recovery assistance, during business hours.

Recovery services can also be accessed through Service NSW on 13 77 88 from 7am to 7pm every day or online at www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres. If you'd prefer, you can contact an agency directly.

Clean up: Register now
Insured and uninsured residential and eligible commercial property owners must register at www.service.nsw.gov.au or call 13 77 88 to be included in the government-supported clean up program.

Updated 14 September 2020

  • Independent Bushfire Inquiry - Community Consultation Online Meeting

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    09 April, 2020
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    The NSW Government commissioned an independent expert inquiry into the 2019-20 bushfire season to provide input ahead of the next bushfire season.

    If you are a resident or property owner in Lake Conjola, Conjola Park or Fisherman’s Paradise and surrounds (postcode 2539), please register online for the Community Consultation Online Meeting on Thursday 16 April 202 at 5:30pm. Prior to the meeting you will receive a link to access the video conference and dial-in details if you would prefer to participate by phone.

    Details on the additional community consultation meetings, throughout the broader Shoalhaven area, will be posted on this website once they are known.

    The Inquiry also welcomes submissions from bushfire-affected residents, emergency and support personnel, organisations and the general public.

    Please share your experience and tell us your story to inform the Inquiry’s work.

    For more information, including how to make a submission, visit the NSW Government website.

  • Mayoral Relief Fund - Applying for funds

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    19 March, 2020
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    Mayor Amanda Findley, opened the Mayoral Relief Fund, on 4 December 2019, in response to the Shoalhaven bushfires. The good will of the community has been amazing and donations are still being received.

    Council has established a Committee to make sure the payments go to individuals and trades people who have been directly impacted and need it the most.

    For more information, including eligibility and how to apply or donate, visit the Mayoral Relief Fund website.

  • Recovery Newsletter - 9 April 2020

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    08 April, 2020
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    The weekly Recovery Newsletter was developed to keep the community up-to-date on the important work the Recovery Action Team are undertaking. To view the latest issue visit Recovery Newsletter - 9 April 2020.

    Previous issues can be found in the Weekly Recover Newsletter Folder in the Document Library on this page.
  • Bushfire Cleanup Industry Webinar - Laing O'Rourke

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    06 April, 2020


  • Red Cross Rebuild Grant

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    03 April, 2020
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    A $20,000 grant is available to assist with the early stages of rebuild planning, including building plans, council fees and safety assessments. It is open to home owners whose primary place of residence was destroyed.

    For more information, including how to apply, visit the Red Cross Recovering from Emergencies website.


  • Recovery Newsletter - 3 April 2020

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    02 April, 2020
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    The weekly Recovery Newsletter was developed to keep the community up-to-date on the important work the Recovery Action Team are undertaking. To view the latest issue visit Recovery Newsletter - 3 April 2020.

    Previous issues can be found in the Weekly Recover Newsletter Folder in the Document Library on this page.

  • Bushfire Recovery and COVID-19 Mental Heath Support Line

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    01 April, 2020
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    The 4424 7888 Bushfire Recovery and COVID-19 Mental Health Support Line has been established to provide an easy point of access for anyone feeling overwhelmed or dealing with difficult emotions in response to the 2019/20 bushfires and/or the COVID -19 pandemic.

    The Bushfire Recovery Co-ordinators are locally-based mental health professionals who listen compassionately and support you to recognise your strengths, understand and manage your emotions and focus on your self care. They can help to identify and connect you with other appropriate supports.

    The Support Line operates Monday to Friday from 8:30 - 4:00. Simply call the number and a clinician will either speak to you directly or will be in touch with you as soon as possible. The phone call will be directed by you and is an opportunity to talk through your concerns and find ways to look after yourself and your emotional health. The support line staff also provides information on longer-term support.

    All calls are confidential. Support Line clinicians will not disclose information regarding your name, personal reactions, feelings, or concerns unless it is with your consent so appropriate referrals can be made, or if staff are required to by law.

    Contact the Mental Health Bushfire Recovery and COVID-19 Mental Health Support Line on 4424 7888 between 8:30 - 4:30 Monday to Friday.

    Please call the Mental Health Access Line on 1800 011 511 Lifeline on 13 11 14 after hours.

    For urgent assistance, call 000 or contact your local hospital Emergency Department.


  • COVID-19 Bushfire Recovery Update

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    31 March, 2020



    A message from Mick Willing, State Recovery Coordinator about COVID-19 and supporting communities in bushfire recovery.


    We continue to work with communities in Bushfire Recovery during the current COVID-19 challenge.

    To keep everyone safe, we are restricting face to face contact.

    We are still here to help - the Bushfire Customer Care Service continues to operate and is the one stop shop for all bushfire recovery questions from individuals and businesses.

    Bushfire Customer Care Service -13 77 88 or www.service.nsw.gov.au/campaign/bushfire-customer-care-service

    For COVID-19 updates, visit www.health.nsw.gov.au/Infectious/diseases/Pages/coronavirus See Less


  • Recovery Newsletter - 27 March 2020

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    27 March, 2020
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    The weekly Recovery Newsletter was developed to keep the community up-to-date on the important work the Recovery Action Team are undertaking. To view the latest issue visit Recovery Newsletter - 27 March 2020.

    Previous issues can be found in the Weekly Recover Newsletter Folder in the Document Library on this page.

    For more information on bushfire recovery visit shoalhaven.nsw.gov.au/BushfireRecovery.


  • Laing O'Rourke - Online Industry Briefing for the Bushfire Clean-up - Wednesday 1 April 2020

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    27 March, 2020
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    27 March 2020

    Laing O'Rourke's priority for clean-up works across the State (including the Shoalhaven) is to engage qualified local contractors and local suppliers wherever possible.

    Acknowledging the constraints in place to reduce the spread of COVID19, Laing O'Rourke are holding an online webinar to explain the clean-up program to local industry and provide information on the opportunities in each location.

    The first of the industry briefings focused on the Shoalhaven LGA in partnership with Shoalhaven Council.

    Laing O'Rourke are asked local contractors to register to join the 1 April 2020, 6pm event so they could explain the clean-up program to local industry.

    The webinar is now available online.

    For more information visit the Laing O'Rourke website.