Bushfire Recovery Shoalhaven

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A lot has happened over the past year, and we know it has not been easy, particularly with COVID-19 pausing some community connection recovery activities. Recovery takes time and is different for everyone. We are all affected by disasters in our own personal way.


Council's Recovery page is here to support our community. If you have been affected, there are a range of assistance measures available to support you. The recovery journey can be a complex one with many challenges. We have seen and continue to see extraordinary compassion and kindness shown to our community. Let us remember

A lot has happened over the past year, and we know it has not been easy, particularly with COVID-19 pausing some community connection recovery activities. Recovery takes time and is different for everyone. We are all affected by disasters in our own personal way.


Council's Recovery page is here to support our community. If you have been affected, there are a range of assistance measures available to support you. The recovery journey can be a complex one with many challenges. We have seen and continue to see extraordinary compassion and kindness shown to our community. Let us remember to stay connected and support each other.


This page aims to support our community through the recovery journey by providing contacts and information updates. If you need help and support, there is a range of assistance available for you, even if it is just someone to listen.


Council is working collaboratively with Federal and State Government and agencies, the Shoalhaven Health & Wellbeing Network, not-for-profit organisations, charities and many others to deliver this assistance.


For detailed information about the assistance available refer to the Frequently Asked Questions and Important Links on this webpage.

You can call Council's 4429 5888 helpline dedicated to bushfire recovery assistance, during business hours. The team are here to support you on every step of your recovery journey either within Council or by connecting you with the right community or government support.

Recovery services can also be accessed through Service NSW on 13 77 88 from 7am to 7pm every day or online at www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres. If you'd prefer, you can contact an agency directly.

Clean up: Register now
Insured and uninsured residential and eligible commercial property owners must register at www.service.nsw.gov.au or call 13 77 88 to be included in the government-supported cleanup program.

Updated 11 August 2022

  • Disaster Assistance - Support for Small Businesses Affected by Bushfires

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    Practical support is available to all businesses affected by the NSW bushfires, from damaged or destroyed property to disrupted business and reduced income. For more information visit Disaster Assistance - Support for Small Businesses Affected by Bushfires.

  • Disaster Welfare Assistance

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    Those worst-hit by bushfires in the South Coast can access 13 weeks' income support provided by the Australian Government Disaster Recovery Allowance.

    The financial support is available to those who had lost their income as a direct result of the fires in the Eurobodalla, Shoalhaven, Central Coast, Mid-Western, Muswellbrook, Queanbeyan-Palerang, Upper Hunter and Wollondilly council areas.

    Claims would be open from Wednesday, December 11.

    Minister for Natural Disaster and Emergency Management David Littleproud said anyone who had been out of work because of the fires should contact the Department of Human Services to check their eligibility.

    "This lets people who can't earn an income because of the fires stay in their homes," Mr Littleproud said.

    "It's going to take some time to rebuild and this will keep communities together while that happens.

    "The Federal Government will keep standing shoulder-to-shoulder with these communities until they're back on their feet.

    "We will make further support available for bushfire affected communities as it is needed."

    Claims can be made at www.humanservices.gov.au/disaster or by calling 180 22 66.

    More information on disaster assistance is available at www.disasterassist.gov.au.

    For more information or to make a claim visit www.humanservices.gov.au/disaster or call 180 22 66.

    More information on disaster assistance is available at www.disasterassist.gov.au.

  • Red Cross Announces Additional Immediate Bushfire Recovery Financial Assistance

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    4 February 2020

    Thanks to the ongoing generosity, Red Cross announced additional immediate bushfire recovery financial assistance.

    Injury Grant - A $7,500 payment for people who have spent two days or more in hospital as a result of physical injuries or mental health issues as a direct result of bushfires from July 2019.

    Emergency Grant - A $20,000 payment to support people whose primary place of residence was destroyed. If you have received a previous payment there is no need to re-apply. Red Cross will contact you directly.

    Primary Residence Repair Grant - A $5,000 payment for home owners whose homes have been structurally damaged and require repair to make them safe to live in.

    Red Cross will continue to announce further bushfire assistance as people start to rebuild in their communities.

    For more information visit Red Cross' Australian Bushfires - How We're Using Funds.

  • Red Cross Bereavement Grant

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    10 February 2020

    Red Cross are providing a new bereavement payment to meet the immediate needs of the families of those who have tragically lost their lives.

    Red Cross will contact the families of those who lost loved ones to provide an initial $20,000 bereavement payment to meet their unmet needs during this difficult time, including funeral and related expenses.

    For more information visit Donations to Red Cross Working Hard for Bushfire Affected Communities.

  • Financial Institution Assistance Programs

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    A number of financial institutions are offering bushfire financial assistance programs to their customers. The aim is to offer immediate practical help to assist customers to manage the impact of natural disasters on their finances.

    Financial assistance may include:

    • assistance with temporary accommodation
    • food and clothing
    • deferred loan repayment arrangements
    • deferred credit card repayments
    • personal loans to purchase replacement goods at discounted interest rate and no establishment fees
    • waived interest rate adjustments on term deposit withdrawals
    • Disaster Relief Packages to support volunteer firefighters.

    Assistance for business customers may include:

    • loan restructuring without incurring the usual bank establishment fees
    • affected business customers with merchant facilities may be eligible to receive monthly terminal access fee waivers
    Please contact your financial institution to find out what is available.

    For information on Disaster Relief Grants for household contents and structural repairs visit the Justice Office of Emergency Management website.
  • Understand your Insurance

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    If you are insured please contact your insurance company directly.

    The Insurance Council Disaster Hotline can be contacted on 1800 734 621 or www.disasters.org.au for further information.

  • NIBA Establishes Bushfire Community Support Innitiative

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    17 January 2020

    The National Insurance Brokers Association of Australia (NIBA) has established a Bushfire Community Support Initiative.

    NIBA's qualified insurance broker members are offering to advise and assist people impacted by the recent bushfires with their insurance claims.

    If you need an insurance broker, as a result of the recent fires, call NIBA’s Need a Broker hotline on 1300 53 10 73.

    For more information visit the NIBA's website.

  • Telstra Announces Assistance Package for NSW

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    Telstra has announced an assistance package for its residential and small business customers in New South Wales who have lost services due to fire.

    Telstra Regional General Manager Chris Taylor said bushfires in New South Wales had affected Telstra’s mobile and fixed line services, and the assistance package would provide customers with access to free and interim services during the recovery period.

    Areas include; Customers impacted by the Currowan Fire in the Eurobodalla & Shoalhaven areas:
    Currowan, Depot Beach, Durras North, East Lynne, Flat Rock, Pebbly Beach,South Durras,Termeil,
    Bawley Point, Kioloa and Pretty Beach. Customers impacted by the North Black Range Fire in the Queanbeyan Palerang area: Bombay, Little Bombay and Majors Creek.

    “We know that a number of our customers are displaced or have lost their homes, and we understand that now it is more important than ever to be able to reach out to friends and family,” Mr Taylor said.

    “That’s why we are making this package available – so customers can still be connected in their time of need,” Mr Taylor said.

    “As well as supporting customers, the assistance package will also provide the wider community with free calls and free Telstra Air Wi-Fi through local payphones.

    “Our teams are also working to restore impacted services as quickly as possible. In some cases, adverse conditions are preventing us from reaching some areas but we will attend as soon as it’s safe to do so.”
    Customers who have had to evacuate or have lost their home are encouraged to call Telstra on 132 203 (then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package.

    Telstra's relief packages can include the following:

    • Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault):
    • Free use of Telstra public payphones in the affected areas
    • Free use of Telstra Air payphone hotspots in the affected areas
    • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer's choice, regardless of the carrier
    • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service, can also make local and STD® calls on their mobile at fixed line rates, in accordance with their selected plan (limited to one designated Telstra mobile per affected household or business)
    • Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).
    The above offers are applicable until network damage in the area due to fire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fires.
    Long term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

    Fixed services
    • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the fire.
    • In addition, Telstra will apply a one off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:
    • Connection of a Telstra fixed phone service at one temporary residence
    • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises


  • ATO Assistance is Available

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    The Australian Taxation Office (ATO) understands that during this time there are more immediate problems you will be facing. Help is available to you whenever you need it and you can find out more information at the Australian Taxation Office website.


  • Shoalhaven Local Government Area Recovery Action Plan

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    12 February 2020

    The Shoalhaven Recovery Committee have launched the Shoalhaven Local Government Area Recovery Action Plan. The Action Plan guides Council’s response to bushfire recovery in the Shoalhaven.

    The Action Plan formalises recovery procedures and identifies key Council contacts in charge of coordinating bushfire recovery.

    Download the Shoalhaven Local Government Area Recovery Action Plan.

Page last updated: 11 Aug 2022, 10:21 AM