Bushfire Recovery Shoalhaven

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This page aims to support our community through the recovery phase of the impacts from the recent bushfires and to prepare us for the next emergency/bushfire season.

If you have been affected, there is a range of assistance for you. Council is working in partnership with emergency services, State and Federal government agencies, charities and others to deliver this assistance.

For detailed information about the assistance available refer to the Frequently Asked Questions and Important Links on this webpage.

You can call Council's 4429 5888 helpline dedicated to bushfire recovery assistance, during business hours.

Recovery services can also be accessed through Service NSW on 13 77 88 from 7am to 7pm every day or online at www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres. If you'd prefer, you can contact an agency directly.

Clean up: Register now
Insured and uninsured residential and eligible commercial property owners must register at www.service.nsw.gov.au or call 13 77 88 to be included in the government-supported clean up program.

Updated 22 October 2020

This page aims to support our community through the recovery phase of the impacts from the recent bushfires and to prepare us for the next emergency/bushfire season.

If you have been affected, there is a range of assistance for you. Council is working in partnership with emergency services, State and Federal government agencies, charities and others to deliver this assistance.

For detailed information about the assistance available refer to the Frequently Asked Questions and Important Links on this webpage.

You can call Council's 4429 5888 helpline dedicated to bushfire recovery assistance, during business hours.

Recovery services can also be accessed through Service NSW on 13 77 88 from 7am to 7pm every day or online at www.service.nsw.gov.au for locations of Service NSW, and Mobile Service Centres. If you'd prefer, you can contact an agency directly.

Clean up: Register now
Insured and uninsured residential and eligible commercial property owners must register at www.service.nsw.gov.au or call 13 77 88 to be included in the government-supported clean up program.

Updated 22 October 2020

  • Local Community Recovery Meetings

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    01 Sep 2020
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    11 February 2020

    Shoalhaven City Council are encouraging residents to come along to a series of community meetings in towns and villages throughout February. Furthering Council’s commitment in working towards a better, stronger and more resilient Shoalhaven.

    More than 200 residents have attended the community meetings held in Ulladulla, St George’s Basin and Bomaderry this week. Council would now like to focus on connecting with our regional communities which have been impacted.

    Local Service Providers and State Agencies will advise on matters of financial, mental health and wellbeing and small business support. Additional resources are also available to assist residents through the recovery phase.

    The following meetings have been confirmed:

    Manyana
    Wednesday, 12 February
    5.30 – 7.00pm
    Manyana Public Hall, 195 Sunset Strip, Manyana

    Lake Conjola
    Monday 17 February
    6.00 – 7.30pm 
    Lake Conjola Community Centre, Lake Conjola Entrance Road (cnr Aney Street)

    Kioloa/ Bawley Point
    Wednesday 19 February

    6.00 – 7.30pm 
    Kioloa/Bawley Point Community Hall, Murramarang Road, Kioloa

    Kangaroo Valley
    Monday, 9 March
    6pm - 7.30pm
    Kangaroo Valley Hall, Moss Vale Rd, Kangaroo Valley

    Nerriga Pub
    Wednesday 11 March,
    6-7.30pm

    Fishermans Paradise
    Thursday 12 March, 6-7.30pm
    38 Anglers Parade, Fishermans Paradise

    Meetings will provide residents the opportunity to engage service providers and agencies one on one at the event.

    Those unable to attend are encouraged to visit the Bushfire Recovery Centre at Ulladulla Civic Centre, or to call 13 77 88.

  • NSW Bushfire Cleanup - Register Now

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    01 Sep 2020
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    6 February 2020

    The NSW Government is coordinating the clean-up of NSW residences and eligible businesses impacted by the NSW bushfires. This includes both insured and uninsured properties.

    Register at NSW Bushfire Cleanup - Register Now.

    This program focuses on safety hazards and issues that could impede people rebuilding their homes. For example:

    • the clean-up costs of outbuildings that are uninhabitable or unusable that are located within the vicinity of a primary residence or business operation are covered
    • the clean-up costs of septic tanks are not covered unless they present a safety issue.

    The clean-up of bushfire-impacted properties may include:

    • containment and removal of asbestos and other contaminated materials released as a result of bushfire
    • removal of all dangerous debris including destroyed material and hazard trees
    • removal of concrete slab foundations.

    Public Works Advisory (PWA) has appointed Laing O’Rourke Australia to lead the clean-up. They'll be engaging local contractors and local suppliers where possible, to ensure that properties are efficiently and safely cleared.

    With safety being the number one priority, testing will be initially carried out on all properties to ensure communities are not exposed to contamination, and workers are not exposed to any hazardous materials.

    Register as soon as possible as PWA and Laing 0'Rourke staff will begin contacting registered property owners from early February to begin planning. They will pre-arrange any household visits and will not turn up unannounced or demand payment.

    If you have any concerns, please visit Check a builder or tradesperson licence.

    Most residential properties will be substantially cleared by 30 June 2020, but it may take longer for isolated properties in remote areas and regions where there is still active fire.

    Note: The NSW Government will cover the full clean-up cost for insured and uninsured eligible property owners. This includes properties that are used as residences, or for small business or primary production.

    The cost of clearing properties will not be deducted from the funds available under insurance policies.

    Owners of business/commercial premises

    Commercial property owners should contact Service NSW on 13 77 88 to discuss their individual situations. Corporate and large business owners may opt in to the program, but those clean-up costs will be borne by insurers or owners.


  • Ulladulla Disaster Recovery Centre - New Opening Hours

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    01 Sep 2020
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    From Saturday 15 February, the Ulladulla Disaster Recovery Centre adjusted its opening hours as follows:

    Ulladulla Disaster Recovery Centre
    Ulladulla Civic Centre
    81B Princes Highway, Ulladulla NSW

    Monday and Tuesday: 9:00am - 4:00pm
    Wednesday: 9:00 - 5:30pm
    Thursday and Friday: 9:00 - 4:00pm
    Saturday: 10:00am - 2:00pm
    Sunday: CLOSED

    Weekday opening hours now close an hour earlier at 4:00pm, with the exception of Wednesday which is the busiest day. The centre is now open for an extra 30 minutes on Wednesdays to assist members of the community who struggle to access the centre during normal business hours or on weekends.

    Due to registration numbers on weekends, the centre's opening hours are reduced on Saturday and closed on Sunday.

    Advise will be provided if a decision is made to transition the centre to a more localised recovery assistance point. At this stage, the centre will remain open in its current form at the Ulladulla Civic Centre until Friday 13 March 2020.

  • Community Grants - Supporting Communities in Recovery

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    01 Sep 2020
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    6 March 2020

    Local organisations in bushfire affected communities are invited to apply for grant funding for grassroots community activities aimed at strengthening social connections, emotional wellbeing, resilience and to assist communities to recover and heal.

    Under the Supporting the Mental Health of Australians Affected by Bushfires measure, funding of up to $10,000 is available for small to medium community groups and organisations.

    Applications are open from Wednesday, 5 February 2020 until the funding is exhausted.

    Apply online through the Funding for Bushfire Affected Communities website.

    COORDINARE – South Eastern NSW PHN also has bushfire support tips on coping with stress on their Bushfire Support website.

    For more information on community Grants visit the Bushfire Recovery Community Grants Guidelines website.

  • Lifeline Launches Helpline Devoted to Bushfire Recovery

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    13 Feb 2020
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    13 February 2020

    Lifeline has launched a new phone line 13 Help (13 43 57) specifically to support bushfire recovery.

    For more support information visit:

  • Mental Health Advice

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    10 Dec 2019
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    Many people will have found the recent bushfire events distressing or emotionally challenging. People can react in a variety of ways to these experiences.

    Many people may experience sadness, sleep disturbance, fear or anxiety. It is important to understand that many competent, healthy, strong people will have similar feelings or responses. The response may be experienced immediately or sometimes much later.

    Having distressing thoughts and feelings after such events is normal and not a sign of personal weakness. However, when these responses persist or significantly impact on your ability to return to your usual activities it may be necessary to seek additional support.

    In particular, children absorb the tension, uncertainty, confusion and fear around them following traumatic events. Try to create a sense of calm. Reassure children that they are safe and that there is someone there to take care of them.

    Recovery from exposure to traumatic events is often helped by talking it over with others. People who readily use formal and informal support from family, friends, clergy or other supports generally recover better from stressful situations - prevention is better than cure.

    If you experience persistent issues (thoughts or feelings) that interfere with your life you are encouraged to talk to your General Practitioner or health care provider.

    In NSW you can contact your local mental health service via the NSW Mental Health Line on 1800 011 511.

    Further information and resources are available on the NSW Health website.

    For specific information on how to support children in response to this event, please see the following resource prepared by the Australian Child and Adolescent Trauma, Loss and Grief Network.


  • Free Green Waste Disposal

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    01 Sep 2020
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    8 February 2020

    Tipping disposal costs for green waste (smaller than 150mm in diameter) have been waived from Sunday, 9 February 2020 until the end of March 2020.

    Council recognises that bushfire clean-up efforts have begun at various locations and is offering free disposal of debris such as trees and branches to assist these efforts.

    All green waste, whether it has been generated by bushfires or not, can be disposed of free of charge at any Council facility until close of business on Tuesday, 31 March 2020.

    For a list of Council waste depots and their operating hours visit Recycling and Waste Depots.

  • Legal Aid - Getting Help After a Disaster

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    05 Feb 2020
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    5 February 2020

    Legal Aid (NSW) provides legal services to disadvantaged people across NSW, and is available to all residents impacted by the bushfires for advice, information and assistance on insurance claims/disputes, financial hardship, tenancy problems, replacing important documents, counselling and more.

    To access all relevant support services and a number of helpful fact sheets, visit the Natural Disaster Assistance page on the Legal Aid website or phone 1800 801 529.

    If you're a tenant of a property in the Shoalhaven that has been seriously damaged, your landlord should reduce your rent to compensate and arrange for urgent repairs.

    For specific advice on your personal situation, please phone NSW Fair Trading on 13 32 20.


  • Disaster Assistance - Support for Small Businesses Affected by Bushfires

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    08 Jan 2020
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    Practical support is available to all businesses affected by the NSW bushfires, from damaged or destroyed property to disrupted business and reduced income. For more information visit Disaster Assistance - Support for Small Businesses Affected by Bushfires.

  • Disaster Welfare Assistance

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    10 Dec 2019
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    Those worst-hit by bushfires in the South Coast can access 13 weeks' income support provided by the Australian Government Disaster Recovery Allowance.

    The financial support is available to those who had lost their income as a direct result of the fires in the Eurobodalla, Shoalhaven, Central Coast, Mid-Western, Muswellbrook, Queanbeyan-Palerang, Upper Hunter and Wollondilly council areas.

    Claims would be open from Wednesday, December 11.

    Minister for Natural Disaster and Emergency Management David Littleproud said anyone who had been out of work because of the fires should contact the Department of Human Services to check their eligibility.

    "This lets people who can't earn an income because of the fires stay in their homes," Mr Littleproud said.

    "It's going to take some time to rebuild and this will keep communities together while that happens.

    "The Federal Government will keep standing shoulder-to-shoulder with these communities until they're back on their feet.

    "We will make further support available for bushfire affected communities as it is needed."

    Claims can be made at www.humanservices.gov.au/disaster or by calling 180 22 66.

    More information on disaster assistance is available at www.disasterassist.gov.au.

    For more information or to make a claim visit www.humanservices.gov.au/disaster or call 180 22 66.

    More information on disaster assistance is available at www.disasterassist.gov.au.