Service Review Program

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Financial Challenges

A recent financial review undertaken for Council has shown there is an annual revenue shortfall of $25 to $35 million. For Council to continue to provide maintenance, planned renewals and services across the City at the current level, Council is currently seeking community feedback on options for a rate increase. Council encourages your feedback via the Get Involved Page - Planning for a sustainable future.

Council provides over 80 direct services to ratepayers, visitors and the wider community. The full list of services Council provides can be found in the FAQs. Services include providing libraries, swimming pools and community buildings through to building and maintaining roads, footpaths and cycleways which connect communities. They also include services we are required by legislation to undertake like food safety inspections and assessing development applications.

The diversity and standard of services that Council delivers to the community is beyond that which the current budget allows. If Council does not endorse an application for a rate increase through a Special Rate Variation (SRV) the current services will have to change. Council will still need to find a way to fund the service costs and the only way to do that and maintain a balanced budget would be to reduce current service levels.

Service Reviews

Service reviews allow Council to take a closer look at the way in which it provides services. This makes sure Council delivers what its community needs and what you told Council is important – all within the budget Council has available.

Alongside overall cost and potential efficiencies, service reviews look at:

  • Level of Service – Are there changes to the standard, frequency or locations where you can access a service that can be changed to cut costs?
  • Partnership – Should Council continue to provide the service? Can another organisation provide the service more cost effectively?

Community Engagement

The range and standard of services that Council delivers to the community is beyond what the current budget allows without increasing our income. Council asked the community which services are important to you, as well as where you think Council could reduce what we offer. This feedback will be an important consideration as we work towards a financially sustainable future.

Have your say

Thank you for your input. This consultation is now closed.

Responses and submissions will be provided to Council and this will be shared with Councillors who will be voting on the proposed special rate variation in late January 2024.

The data will also be analysed alongside results collected from Council's 2023 Community Satisfaction Survey and the final report from the Australian Liveability Census.

Financial Challenges

A recent financial review undertaken for Council has shown there is an annual revenue shortfall of $25 to $35 million. For Council to continue to provide maintenance, planned renewals and services across the City at the current level, Council is currently seeking community feedback on options for a rate increase. Council encourages your feedback via the Get Involved Page - Planning for a sustainable future.

Council provides over 80 direct services to ratepayers, visitors and the wider community. The full list of services Council provides can be found in the FAQs. Services include providing libraries, swimming pools and community buildings through to building and maintaining roads, footpaths and cycleways which connect communities. They also include services we are required by legislation to undertake like food safety inspections and assessing development applications.

The diversity and standard of services that Council delivers to the community is beyond that which the current budget allows. If Council does not endorse an application for a rate increase through a Special Rate Variation (SRV) the current services will have to change. Council will still need to find a way to fund the service costs and the only way to do that and maintain a balanced budget would be to reduce current service levels.

Service Reviews

Service reviews allow Council to take a closer look at the way in which it provides services. This makes sure Council delivers what its community needs and what you told Council is important – all within the budget Council has available.

Alongside overall cost and potential efficiencies, service reviews look at:

  • Level of Service – Are there changes to the standard, frequency or locations where you can access a service that can be changed to cut costs?
  • Partnership – Should Council continue to provide the service? Can another organisation provide the service more cost effectively?

Community Engagement

The range and standard of services that Council delivers to the community is beyond what the current budget allows without increasing our income. Council asked the community which services are important to you, as well as where you think Council could reduce what we offer. This feedback will be an important consideration as we work towards a financially sustainable future.

Have your say

Thank you for your input. This consultation is now closed.

Responses and submissions will be provided to Council and this will be shared with Councillors who will be voting on the proposed special rate variation in late January 2024.

The data will also be analysed alongside results collected from Council's 2023 Community Satisfaction Survey and the final report from the Australian Liveability Census.

  • CLOSED: This survey has concluded.

    The range and standard of services that Council delivers to the community is beyond what the current budget allows. If Council does not endorse an application for an increase to rates beyond the rate peg through a Special Rate Variation the current services will have to change. 

    The form will ask you to choose 10 service areas which should be the initial focus for reducing Council services. The feedback questions will also ask you to choose the 10 service areas that are most important to you. Feedback will be included alongside Council’s satisfaction survey results and findings from the recent Liveability Census in the report to Council in January. 

    Please provide your feedback by 5pm, Wednesday 24 January 2024

    Take Survey
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Page last updated: 25 Jan 2024, 09:08 AM